Contact without an app account

Privacy for this form

To handle your enquiry we process your email address, subject, message and selected language, a random request reference, timestamps, and handling and delivery status. No app account, login or tracking consent is required. Account or tracking data is not attached automatically.

Do not send health data, chat histories, private media, passwords or access tokens. There are no file uploads. Free text can still contain sensitive information; include only what is necessary for your enquiry.

Cloudflare serves the website. The form transmits your enquiry to the protected MacroSensei backend at Supabase and from there to the Microsoft Exchange support mailbox support@macrosensei.com. No automatic email is sent to the entered reply address. Replies are sent from the support mailbox.

Cloudflare processes technical website information including the IP address. To limit abuse, the contact service derives daily-changing identifiers from the IP and email address using a secret key. These identifiers are pseudonymous, not anonymous. Rate counters are used for at most two days and are cleaned up when a subsequent enquiry is accepted; the raw IP address is not stored in the contact queue. The providers may also process their own technical logs.

Email address, subject and message are required for this form; without them the form enquiry cannot be handled. You may instead email support@macrosensei.com directly. Requested pre-contractual or contractual matters are processed under Article 6(1)(b) GDPR. General enquiries and technical abuse prevention rely on Article 6(1)(f) GDPR; our legitimate interests are answering enquiries and operating a secure contact channel. Handling statutory rights requests relies on Article 6(1)(c) GDPR.

Your enquiry is used to handle your request, not for advertising targeting or personal tracking. Content is needed only for handling, lawful evidence and any applicable statutory retention. Retention of received and sent copies in the support mailbox is assessed separately from contact-backend retention. This form does not promise an already active blanket twelve-month deletion rule or exclusively European processing.

For privacy questions and access or erasure requests contact privacy@macrosensei.com. Contact enquiries are not automatically linked to an app account. We verify entitlement where necessary for rights requests. The Privacy Policy provides further information about the operator, providers and your rights. This notice additionally describes this contact channel.